Refund policy
Returns, Exchanges & Order Changes All Gaius pieces are either made to order or produced in small batches.
We do not offer refunds for change of mind, so please choose carefully.
Order Cancellation
– Orders may be cancelled once within 12 hours of purchase.
– After this period, production may begin and cancellations or changes are no longer possible.
– No reason is required for cancellations.
Exchange Policy
– Exchanges are accepted within 7 days of receiving your item, only for unworn items in original condition and packaging.
– All shipping costs for exchanges are the responsibility of the customer.
– Additional fees may apply depending on the item and the requested adjustment.
Eligible for exchange:
– Rings (size adjustment)
– Bracelets (size adjustment)
– Necklaces (chain length adjustment)
Not eligible for exchange:
– Custom-made items
– Earrings and pierced jewellery (for hygiene reasons)
⚠️ Please contact us before sending any items back for exchange.
Returns sent without prior approval may not be accepted.
– Email: info@gaius-store.com
– Kakao 1:1 Chat: Click here
Depending on your situation, we may offer store credit instead of an exchange.
Faulty or Incorrect Items
– If you receive a faulty or incorrect item, please contact us within 48 hours of delivery.
– We will assist with a refund or replacement.
If you have any questions, feel free to contact us at info@gaius-store.com or Kakao 1:1 chat.
We’re here to help you choose meaningfully.
We do not offer refunds for change of mind, so please choose carefully.
Order Cancellation
– Orders may be cancelled once within 12 hours of purchase.
– After this period, production may begin and cancellations or changes are no longer possible.
– No reason is required for cancellations.
Exchange Policy
– Exchanges are accepted within 7 days of receiving your item, only for unworn items in original condition and packaging.
– All shipping costs for exchanges are the responsibility of the customer.
– Additional fees may apply depending on the item and the requested adjustment.
Eligible for exchange:
– Rings (size adjustment)
– Bracelets (size adjustment)
– Necklaces (chain length adjustment)
Not eligible for exchange:
– Custom-made items
– Earrings and pierced jewellery (for hygiene reasons)
⚠️ Please contact us before sending any items back for exchange.
Returns sent without prior approval may not be accepted.
– Email: info@gaius-store.com
– Kakao 1:1 Chat: Click here
Depending on your situation, we may offer store credit instead of an exchange.
Faulty or Incorrect Items
– If you receive a faulty or incorrect item, please contact us within 48 hours of delivery.
– We will assist with a refund or replacement.
If you have any questions, feel free to contact us at info@gaius-store.com or Kakao 1:1 chat.
We’re here to help you choose meaningfully.
